Returns & Exchanges

We want you to love your Monos gear, which is why we offer a 100-day trial period on all luggage and a 30-day return window for bags and accessories. If you aren't completely satisfied, we provide easy returns and exchanges to ensure your travel experience remains seamless.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and zip code to start the process.

2

Prepare the Package

Place the item in its original packaging, ensuring all tags are attached and the product is in unused condition.

3

Print and Attach Label

Download the prepaid shipping label provided by our portal and securely affix it to the outside of your box.

4

Ship and Track

Drop off your package at the designated carrier location; once received and inspected, your refund or exchange will be processed within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing